Medspa Cancellation/Rescheduling Policy
We understand that sometimes schedules change and things come up but as a courtesy to us and clients we requests at least 24 hours notice when canceling or rescheduling your appointment.
We will send text and email 24 hour in advance to remind you of your appointments. Please understand these appointments get very difficult to refill last minute. So please schedule wisely.
Appointments canceled within 24 hours or for which clients are a “No-Show” for will incur a $50 charge.
A 24 hours reschedule notice is required if you are unable to keep your appointment. Failure to do so will result in a $50 fee. We encourage you to contact us directly by phone or by text when needing to cancel or reschedule your appointment. Facebook, instagram or emailing is not an accepted method of canceling or rescheduling.
If you are in need of rescheduling an existing appointment, please give us a 24 hours notice and we will carry your cancellation fee over to the new appointment (1 time only). If you have a medical emergency and must cancel with less than 24 hours notice, please provide your medical receipt and your appointment can be rescheduled for another time with no additional deposit required. Lateness policy Please note that if you are over 15 minutes late for your appointment we may have to reschedule your service if it cannot be completed in the remaining time frame. This appointment will be considered a no-show appointment and a $50 fee will be charged. All attempts to reschedule in a timely manner will be made. If we do not hear from you 15 or more minutes into your scheduled appointment time it is considered a “No-Show” and your card will be charged a $50 fee.